Safe and Secure Shopping at DollCloset.com

 

 

 

 

 

 

 

 

 

 

Privacy Policy at DollCloset.com

How to Contact Us at DollCloset.com

  1. Do you charge Sales Tax?
  2. Do you have a store I can visit or pick up my order?
  3. Do you take phone orders?
  4. How can I pay for my order?
  5. How can I track my order?
  6. How do I know if the item I want is available?
  7. How do I know you received my order?
  8. How do you ship?
  9. How long does it take to get my order?
10. How much is shipping?
11. Is it safe to use my credit card?
12. What if I need to return all or part of my order?

Do you charge Sales Tax?
Sales tax applies only to residents of California and is charged at the San Mateo County rate where DollCloset.com is located.
Exception - no sales tax if the item is being sent by us directly out of state











Do you have a store I can visit or pick up my order?
Sorry, no.













Do you take phone orders?
Yes we do for credit card orders - call us in California at 650-560-0094. Your order will be taken manually and then later inputed into a computer as a Money Order so that you will receive an email receipt and order number; that keeps our inventory up to date.













How can I pay for my order?
We accept American Express, Discover, MasterCard and Visa credit cards. You may also pay by Money Order or by personal check* . . . you must still order on-line or the items you want may be sold out by the time your order reaches us - just select your payment option on the order form. Our address is given on the order form and on this page.
* Check payments are held 5 business days to ensure bank clearance before items are mailed.
EXCEPTION: Sorry, we are unable to accept checks during the month of December.













How can I track my order?
We will email you a notice with a follow-up number once your item has been sent. Please make sure your email system accepts email from us so we can send this information.
If it was sent by Priority Mail, we will send a Delivery Confirmation number . . . that number will tell you once your item is received in your town, if it was delivered or if an attempt to deliver was made.
If it was sent by Express Mail, the Tracking number will let you know exactly where your item is, when your item was received in your town, if it was delivered or if an attempt to deliver was made.
If it was sent by FedEX Ground, the Tracking number will let you know exactly where your item is, when your item was received in your town, if it was delivered or if an attempt to deliver was made.

How do I know if the item I want is available?
Usually there is an In Stock notice above the item description . . . plus our inventory system will not take orders for Out of Stock items.

How do I know you received my order?
We will send a copy of your order with an order number to your email address. Please make sure that your system will accept emails from us.

How do you ship?
Most orders are sent Priority Mail with a Delivery Confirmation number.
Express orders are sent by Express Mail with a tracking number.
Large items such as doll trunks, strollers and doll beds are sent FedEx Ground with a tracking number.
International Orders are sent through the US Post Office either airmail or by ground/sea.

How long does it take to get my order?
First we have to prepare and pack your order - some are simple and only take a day while others are more complicated and may take up to 5 days. If you need it by a certain date, please let us know in the "Additional Instructions" section of your order.
Orders are not shipped the same day as received.
Priority Mail takes about 3 days to get just about anywhere in the USA.
Express Mail is sent the day after the order is received. It is usually delivered the following day (except Sunday) in major metropolitan areas. For other areas, it may take two days.
FedEX Ground delivers within five business days to anywhere within the continental US. It takes five business days to deliver to the East Coast from our location on the West Coast.

How much is shipping?
Shipping charges are shown on your Shopping Basket and are based on the amount of money spent. You can change from standard shipping to Express on your Shopping Basket page - just remember to click recalculate.
Exception: Express charges shown do NOT apply to large items shuch as Trunks, beds and strollers as explained in the description section on these items.

Is it safe to use my credit card?
YES! Your transactions are VERY secure. Our internet site is built with a system which utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized Internet access.













* What if I need to return all or part of my order?

If you are not satisfied with your purchase please call or email us for a "Return Authorization Number".
Shipping charges are not refundable.
Returned merchandise must be received in its original condition. Include a copy of your invoice with your return plus directions for exchange or refund. A 15% re-stocking charge may be applied.
We suggest you use insured First Class mail, UPS or FedEX for your return.